Refund policy

RETURNS & REFUNDS

At ZENIT, we want you to feel confident with every purchase. If something isn’t quite right, our team is here to help.

15-DAY RETURN WINDOW

You may request a return or exchange within 15 days of delivery for eligible products.

To qualify for a return, items must be:

  • Unworn, unused, and in their original condition.
  • In their original packaging, when applicable.
  • Free from damage, stains, odors, or signs of use.
  • Accompanied by your order information.

REFUNDS & EXCHANGES

We offer refunds and exchanges on eligible products. Exchanges are subject to product availability.

If your return is approved, your refund will be issued to the original payment method after the returned item has been received and inspected. Please allow additional time for your payment provider to process the refund.

MAKEUP RETURNS

For hygiene and customer-safety reasons, makeup products that have been opened, used, or applied to the skin are not eligible for return or exchange.

Unopened and unused makeup products may be eligible for a return or exchange within 15 days of delivery, provided they meet our return requirements.

If a makeup product arrives damaged, defective, or is the wrong item, please contact us within 7 days of delivery. We will review the issue and, when applicable, provide a replacement or refund.

STUD EARRINGS — FINAL SALE

For hygiene reasons, all ZENIT stud earrings, including our 925 sterling silver stud earrings, are final sale and cannot be returned or exchanged.

If your earrings arrive damaged, defective, or you receive the wrong pair, please contact us within 7 days of delivery. We will review the issue and, when applicable, provide a replacement or refund.

DAMAGED OR INCORRECT ITEMS

If we send you the wrong product, your order arrives damaged, or an item is defective, please contact us as soon as possible with your order number and clear photos of the item and packaging.

If the issue is our responsibility, ZENIT will cover the reasonable return shipping cost. We will provide return instructions or a prepaid return shipping label when applicable.

Once the item is received and the issue is confirmed, we will arrange an appropriate resolution, such as a replacement or refund.

RETURN SHIPPING COSTS

For eligible returns due to a change of mind, sizing, or personal preference, the customer is responsible for return shipping costs unless otherwise required by applicable law.

For returns caused by a ZENIT error or a damaged or defective item, ZENIT will cover the reasonable return shipping cost.

NON-RETURNABLE ITEMS

The following are not eligible for standard returns or exchanges:

  • Used or opened makeup products.
  • Stud earrings.
  • Items that have been worn, used, altered, or damaged after delivery.
  • Items returned outside the 15-day return window.
  • Items that do not meet our original-condition requirements.

HOW TO REQUEST A RETURN

Please contact ZENIT within 15 days of delivery with your order number and reason for the return.

Our team will provide the next steps and any applicable return instructions.

Please do not send an item back without contacting us first.

IMPORTANT

This policy does not limit any rights you may have under applicable law.

Please contact us at zcollections@zenitonsite.com